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My wheel does not cut:

There may be several reasons why you can’t cut the glass with your automatic machine. Here are some of the most common reasons:

Planarity of the table.

Is the quality of the felt/carpet under the glass in good condition, no holes or wear under the glass ?

Is the glass perfectly flat, have you recently changed supplier ?

Does the air arrive in the head, air inlet hose to check.

Has the cutting head membrane been changed recently ?

Is the cylinder that lowers the shaft and its wheel in good condition ? , see the status of the cylinder or shaft, to be checked manually and check for any hard spot and/or twisted shaft.

Does the cutting oil settle well on the cutting line ?

Check the quality of the cutting oil, is it suitable for my needs (oily or evaporatable oil)

Are the pressures well adjusted, only the operator used to this machine is able to respond.

Wrong machine setting: Your automatic machine must be properly set to cut the glass. Make sure that the cutting pressure, cutting speed, cutting angle and cutting wheel are properly adjusted for the type of glass you are trying to cut.

Glass too thick: if the glass is too thick for your machine, it will not be possible to cut it. Make sure that the machine and the cutting wheel you use is suitable for cutting the type of glass you have.

Incorrectly positioned glass: if the glass is not correctly positioned on the machine, the cut may be missed. Make sure the glass is secured to the machine and aligned correctly.

Blunt wheel: If your machine blade is blunt, it will not be able to cut the glass effectively. Check the cutting wheel and replace if worn.

Lack of practice: cutting glass on an automatic machine requires some practice. If you are a beginner, you may need more time to get used to the machine and develop your skills.

If you are still having trouble cutting glass on your automatic machine, you may need technical assistance

I lost or I want to reset my password, how can I do that ?

Simply go to the login page of your Customer Area and click on the link «Forgot your password». Fill in your email address you registered with. An email will be sent to you to regenerate a new password. (Remember to check your junk mail if you do not receive it.)

How to create a customer account ?

To create your account, simply click on this link and fill in the required information.

How do I delete my account ?

To delete your account, you can contact our Customer Service who, after verification, will proceed with your request.

How can I contact Lepides ?

The entire Lepides team is at your disposal from Monday to Friday, you can write to us using our contact form.

How can I track my order ?

You will be kept informed by email of the status of your order and its delivery. You can also connect to your "Customer Area" where you will have access to the tracking of your order and follow the delivery of your package in real time.

How do I get my invoice ?

As soon as your order paid and validated by our services, the invoice is sent directly to you by email, it is also attached in 3 copies with your parcel.

You can also contact us via the form

How to place an order on Lepides ?

By adding in your shopping cart the item(s) you want and follow the order process until its payment.

What payment methods are accepted ?

Bank transfer to our bank : Crédit Mutuel

RIB, IBAN and BIC are entered on the payment page.

To speed up your order and shipping, you can send your proof of bank transfer to with the order reference.

Crédit Mutuel Bank

I made a mistake in the address / product when ordering, what should I do ?

It happens !

Do not waste time and contact us on to do the necessary before the shipping of your order

What do I do if a product is missing from my order ?

In case of missing product and if this one is specified on your invoice, you can contact us by our form, we will investigate near our logistics department.

What are the shipping costs and delivery times ?

On each item, and after creating your account and delivery address, you have the possibility to enter the desired quantity and follow the order process. At the end of this process, you will either have the choice to order or download your quote.

All prices and deadlines are indicated.

In case of doubt or difficulty, do not hesitate to contact us by email at

If your country is not yet informed, send us a simple request by email to with the desired article(s), the quantity and your complete address. A quick offer will be offered.

Is delivery in Europe, outside Europe and DOM-TOM possible ?

Yes, Lepides delivers everywhere !

In case that your country isn’t yet recorded, send us a simple request by email to with the desired article(s), the quantity and your complete address. A quick offer will be offered.

I want to cancel my order, what should I do ?

You have the possibility to cancel your order at any time, after contacting us on our form

You will receive a full refund as soon as possible. *

*If you cancel your order while your package has already left, you have 14 days to inform us that you wish to cancel your order, we will issue the refund, after receipt the package, but only on unopened packaging.

Is it possible to test the products and receive samples before buying ?

You are not sure or you don’t want to order before trying, no problems, send us a request by email at, specifying the item(s) you want to try, a price offer will be sent to you as soon as possible.

Can I order a product not listed on Lepides ?

If you want to order a product from the Fletcher-Terry company not listed on Lepides, please contact us via our form. We will get back to you shortly.